Pinz
Contact us: +61 8 8244 7888
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Meet the Pinz Team
People Partnerships Passion Pinz

Aces in their places!

At Pinz providing convenient access to customer support staff and decision makers to assist you in your inquiries is the cornerstone of our customer service commitment, and we believe in having aces in their places with the right people in the right place, at the right time!  We would love you to take the time to meet the Pinz team below!                 

Meet our Sales and Marketing Team

​We want to develop long term, mutually beneficial relationships that assist you to do your job, us to do ours and so that we can all enjoy what we do and prosper while we are doing it.
This is the mantra of our sales and marketing team, and they live and breathe it every day.
Our sales and marketing team are experts in their field and are here to support you and add value to your business.
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​What we do:
  • Product and technical support
  • New product releases 
  • Onboarding and training
  • Pricing and quoting support
  • Market and industry knowledge
  • Sales and marketing support including custom designed and branded collateral
  • Showroom displays and point of sale material
Contact us:
​

[email protected]
[email protected]
​[email protected]
[email protected]
[email protected]
[email protected]


Meet our Customer Service Team

Our customer service team are always here when you need them with a friendly greeting when you walk in the door, or the genuine smile in their voice when they answer the phone.
They always go the extra mile to find answers, resolve issues and make you smile, and they make a pretty great coffee if you have the time!

​What we do:
  • Order entry queries
  • Job scheduling and ETA's
  • Job problems and resolution assistance
  • Directing you to the right person to help with your inquiry or the right information to answer your questions
Contact us:
​

[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
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Meet our Continuous Improvement Team

The Pinz Continuous Improvement Team is your assurance of an ongoing focus on quality and continuous improvement across all areas of the company.
Comprising of key experienced operations and production team managers the CIP team meets daily to identify, discuss, analyse, and resolve quality issues and to foster an environment of improvement, innovation, and efficiency.
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​​What we do:
  • Quality assurance processes and check points
  • Customer feedback
  • Production efficiencies
  • Employee training and assessment
  • Supplier QA management

​Contact us:
​​

[email protected]
[email protected]
[email protected]

Meet our Production Team Leaders

Our team leaders work closely with Operations, Production and Senior management to oversee operations, coordinate tasks and motivate team members.
This ensures an efficient and smooth workflow with a customer centric and quality focus.

​What we do:
  • Staff accountability and efficiencies
  • Customer focus
  • Staff accountability and efficiencies
  • Customer focus
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Meet our Operations Team

Efficient operations are critical to maintaining a successful business. Our operations team are experts in people and production management. They are strong leaders with a business, team member and customer focus, working hard to keep the company organised and keep production flowing efficiently.
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What we do:
  • Production, operational and resource planning
  • Quality, WHS, HR
  • Company culture
  • Maintaining operational KPI’s
  • Production efficiencies & performance management
​
Contact us:
​​

​[email protected]
[email protected]
[email protected]

Meet our Senior Management and Admin Team

Bringing together many years of industry and business management experience with a strong customer focus, Dave, Kate and Darren work together on strategic direction and planning and provide leadership to the operations and administration of the company.
Our administration, purchasing and accounts management teams support customers and business operations and play a key role in customer service as required.
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Contact us:
​




​[email protected]
[email protected]
[email protected]
​[email protected]
[email protected]

Meet our Super Support Team

Did you know we have a support team working off-site in the Philippines?
They might be behind the scenes most of the time, but our Manila support team make us look good and we really couldn't do what we do without them!
We are also pleased to announce that our Pinz Manila family is growing with an Accounts Assistant and a further Data Entry Officer both starting in September 2023.
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​What we do:
  • Order entry
  • Reporting
  • Accounts assistance
  • Purchasing

We hope you have enjoyed putting faces to names of some of our Pinz family, however we would be missing a large part of our team if we didn't make mention of all the other hardworking Pinz team members who we haven't been able to highlight above.  From the production floor to our friendly delivery drivers, from Western Sydney to Hendon HQ, from Veri Shades to Folding Arm Awnings, our hard working and friendly team are here to deliver the best quality products and service to you.

We would like to take this opportunity to thank you for your ongoing support of Pinz. 
We appreciate your business and your friendship and extend an offer for you to come and meet the Pinz team in person if you find yourself close to any of our sites.
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Kate Bessell
Pinz General Manager
P: 08 8244 7888 (ext. 202)
E: [email protected]
​Pinz Adelaide HQ:
3B Philips Cres, Hendon SA 5014
Pinz Western Sydney:
188 Newton Rd, Wetherill Park NSW 2164
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